Privacy Policy
Last Updated: March 2025
Information We Collect
We collect different types of information depending on how you interact with our services. Some information you provide directly, while other data is gathered automatically through your use of our platform.
Personal Information You Provide
- Full name, business name, and contact details including email address and phone number
- Business registration details and Australian Business Number when applicable
- Financial information related to business planning activities and budgeting
- Communication preferences and feedback you share with our team
- Payment information processed through secure third-party providers
Information Collected Automatically
When you visit our website or use our services, we automatically collect technical information about your device and how you interact with our platform. This includes IP addresses, browser types, device identifiers, pages visited, and timestamps of your activities.
How We Use Your Information
Your information helps us provide better services and improve your experience with calivoxent. We don't sell your personal data to third parties, and we only use it for legitimate business purposes.
- To provide and maintain our business planning services, including processing your requests and delivering the tools you need
- To communicate with you about your account, send updates about our services, and respond to your inquiries
- To improve our platform by analyzing usage patterns and understanding what features work best for our clients
- To protect against fraud, unauthorized access, and ensure the security of our systems and your data
- To comply with Australian legal requirements and respond to lawful requests from authorities
Data Storage and Security
We store your information on secure servers located in Australia. Our security measures include encryption, access controls, and regular security audits. But no system is completely foolproof, so we can't guarantee absolute security.
Our Security Measures
We use industry-standard encryption for data transmission and storage. Access to personal information is restricted to authorized personnel only, and all our team members are trained in privacy and security practices.
Regular security assessments help us identify and address potential vulnerabilities before they become problems.
| Data Type | Retention Period | Reason |
|---|---|---|
| Account Information | Duration of account plus 7 years | Australian tax and business record requirements |
| Financial Records | 7 years after last transaction | Compliance with financial regulations |
| Communication Logs | 3 years | Service improvement and dispute resolution |
| Technical Data | 12 months | System optimization and security monitoring |
Your Privacy Rights
Under Australian privacy law, you have several rights regarding your personal information. We respect these rights and provide straightforward ways to exercise them.
Access Your Data
You can request a copy of the personal information we hold about you. We'll provide this within 30 days of your request.
Correct Information
If your details are incorrect or outdated, you can ask us to update them at any time through your account settings.
Delete Your Data
You can request deletion of your personal information, subject to our legal obligations to retain certain records.
Restrict Processing
You can ask us to limit how we use your information in certain circumstances while we address your concerns.
Sharing Your Information
We share your information only when necessary to provide our services or comply with legal requirements. We don't sell or rent your personal data to anyone.
- Service providers who help us operate our platform, such as hosting providers and payment processors
- Professional advisers including lawyers and accountants when needed for business operations
- Law enforcement or government agencies when required by Australian law
- Business partners only with your explicit consent for specific purposes
All third parties we work with are required to protect your information and use it only for the purposes we specify. They can't use your data for their own marketing without your permission.
Cookies and Tracking
Our website uses cookies and similar technologies to improve your experience and understand how people use our services. You can control cookie settings through your browser, though some features might not work properly if you disable them.
Types of Cookies We Use
Essential cookies keep our website running and enable basic functions like page navigation. Performance cookies help us understand visitor behavior so we can improve the site. Functional cookies remember your preferences and choices.
We don't use advertising cookies or share your browsing data with advertising networks.
International Data Transfers
While we primarily store data in Australia, some of our service providers may process information overseas. When this happens, we ensure appropriate safeguards are in place to protect your information according to Australian privacy standards.
We only transfer data to countries with adequate privacy protections or use contractual arrangements that provide equivalent protection to what you'd receive in Australia.
Children's Privacy
Our services are designed for business owners and professionals. We don't knowingly collect information from anyone under 18 years old. If you believe we've accidentally collected information from a minor, please contact us immediately so we can delete it.
Changes to This Policy
We review and update this privacy policy regularly to reflect changes in our practices or legal requirements. When we make significant changes, we'll notify you by email or through a notice on our website.
The date at the top of this policy shows when it was last updated. We encourage you to review this policy periodically to stay informed about how we protect your information.
Making a Complaint
If you're concerned about how we've handled your personal information, please contact us first so we can try to resolve the issue. We take privacy complaints seriously and will investigate them promptly.
- Send your complaint in writing to our privacy officer using the contact details below
- We'll acknowledge your complaint within 7 days and investigate the matter
- You'll receive our response within 30 days, explaining our findings and any actions taken
- If you're not satisfied with our response, you can contact the Office of the Australian Information Commissioner
Contact Our Privacy Team
For questions about this privacy policy or how we handle your information:
Email: support@calivoxent.com
Phone: +61 405 266 366
Mail: 31 Baylis St, Wagga Wagga NSW 2650, Australia